Human in the loop, by design

Most automation projects fail for a boring reason: people don't trust them. An agent that sends invoices, renews policies or replies to leads without anyone looking is a risk nobody wants to sign off on. So the project stalls in "pilot" forever.

We take the opposite route. Every Quarza agent starts with a human approval step. The agent does the work — gathers documents, drafts the email, fills the form, reconciles the numbers — and a person on your team confirms it with one click.

Why start with approvals?

• Trust is earned in weeks, not promised in a deck. Your team sees exactly what the agent would have done, hundreds of times, before anything goes out on its own.
• Edge cases surface early. When someone rejects or edits a draft, that is the most valuable training signal we get.
• Accountability stays where it belongs. Clients, regulators and auditors deal with your people, not with a black box.

From approving everything to approving exceptions

Approvals are a starting point, not a permanent tax. As accuracy on a step stays consistently high, we move it from approve every item to approve only exceptions: the unusual amount, the new customer, the clause that doesn't match the template.

That's how a ten-day renewal cycle became three minutes for one of our insurance clients. The agent didn't replace the team. It removed the waiting, and people only step in where their judgement matters.

What this means if you're evaluating agents

Ask any vendor three questions:

1. Where exactly does a person review the agent's work?
2. What happens when the reviewer disagrees?
3. How do you decide when a step no longer needs review?

If the answers are vague, the project will be too.